Privacy Policy

Flowkar values your privacy. This Privacy Policy explains how Flowkar Technologies Pvt. Ltd. (“Flowkar”, “we”, “our”, “us”) collects, uses, stores, and protects personal data of Administrators and Users, in compliance with Indian law, GDPR, CCPA, and other applicable regulations.

1. Definitions

Flowkar

Tool for managing accounts, campaigns, schedules, and services, accessible via https://flowkar.com and the Flowkar app.

Flowkar Technologies Pvt. Ltd.

Owner company of Flowkar.

Administrator

Professional or company using Flowkar to manage accounts for themselves or Users.

User

Natural or legal person whose schedules/accounts are managed via Flowkar.

Data Controller

Flowkar Technologies Pvt. Ltd. , as the entity deciding how user data is processed.

2. Information We Collect

We collect the following personal data depending on your interaction with Flowkar:

Registration Data

Name, email, phone number, password (encrypted).

Social login details (email, name, profile picture, unique social account ID).

Identity & Verification Data (KYC/AML)

Government IDs (PAN, Aadhaar, Passport, Driving License).

Date of Birth, Address, Banking details (if payouts involved).

Usage Data

Campaign activity, content uploads, transaction records, contest participation.

Technical data like login logs, device data, cookies, and IP address.

Contact & Communication Data

Messages, queries, customer support requests, feedback, and comments.

Webinar/event registrations (name, email).

No sensitive financial data is stored directly on Flowkar servers — payments are processed via trusted third-party gateways.

3. Purpose of Data Processing & Legal Basis

Your personal data is processed for the following purposes:

Service Delivery

To enable registrations, scheduling, account management, campaign execution. (Legal basis: Contract performance).

Verification & Security

To verify identity, comply with KYC/AML regulations, detect fraud, and prevent fake engagement. (Legal basis: Legal compliance + Legitimate interest).

Payments & Payouts

To process transactions via third-party processors (Razorpay, Stripe, PayPal, banks, etc.). (Legal basis: Contract & compliance with tax/financial laws).

Communications

To send service notifications, responses to queries, and (if consented) updates on Flowkar services. (Legal basis: Legitimate interest / Consent).

Events & Competitions

To organize participation in webinars, campaigns, influencer-brand collaborations. (Legal basis: Contract + Consent).

Marketing

To send promotional communications (if you opt-in). (Legal basis: Consent / Legitimate interest).

Compliance with Law

To fulfill obligations under Indian IT Act, DPDP Act 2023, GST Act, Income Tax compliance.

4. Data Sharing & Recipients

We do not sell or trade personal data. Data may be shared only with:

Brands / Advertisers

Only relevant contest or collaboration-related data.

Payment Processors & Financial Institutions

For payouts (Razorpay, Stripe, Payoneer, PayPal, banks).

Regulators & Tax Authorities

For legal and compliance requirements.

Service Providers & Data Processors

For analytics, customer relationship management, fraud detection, email/SMS communication, and storage.

Flowkar signs Data Processing Agreements (DPAs) with providers to ensure compliance with data protection laws.

5. Data Retention

KYC & Payment Records

Stored for 5 years for legal compliance (KYC/AML, GST, IT Act).

Campaign/Usage Data

Retained until account deletion or user request.

General Personal Data

Retained only as long as necessary for the services provided and legal claims.

Data is permanently deleted or anonymized when retention periods expire.

6. Data Protection & Security

  • Encryption of passwords, IDs, and financial records.
  • Access controls and audits for data storage.
  • Secure cloud storage and GDPR-level security practices.
  • Reasonable Security Practices under IT Act, 2011 and DPDP Act, 2023.

Despite robust measures, no system can guarantee absolute security.

7. User Rights

As per GDPR, CCPA, and DPDP Act 2023, you have the right to:

  • Access a copy of your personal data.
  • Rectify inaccurate or incomplete data.
  • Delete/Erase your data where legally permissible.
  • Restrict Processing in certain circumstances.
  • Object to processing for marketing purposes.
  • Data Portability – Receive data in machine-readable format or request transfer.
  • Withdraw Consent – At any time for processing activities based on consent.

To exercise your rights, email: info@flowkar.com

If dissatisfied, you may escalate to:

  • Indian Data Protection Authority (DPDP Bill)
  • Data Protection Authority in your jurisdiction (EU/California/etc.)

8. Cookies & Tracking

App version

No non-technical cookies currently used.

Web version

Cookies used for analytics, fraud detection, and improving service.

Consent is obtained where required by law.

9. Global Legal Compliance

Flowkar complies with multiple data protection regimes:

GDPR (EU)

Right to access, delete, consent-driven processing.

CCPA (California)

Right to opt-out of sale/data sharing.

DPDP Act 2023 (India)

Consent-based processing, grievance redressal officer.

IT Act, 2011 (India)

Sensitive Personal Data security.

Cross-border transfers are safeguarded using appropriate contractual & technical measures.

10. Confidentiality

All employee/staff and contractors at Flowkar follow strict confidentiality obligations regarding any personal data.

11. Updates

This Privacy Policy may be updated when laws change or new features are introduced. Updates will be posted, and continued use of Flowkar means acceptance of the new version.

12. Contact Details

Flowkar Technologies Pvt. Ltd.
Email: info@flowkar.com
Official Website: https://flowkar.com